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November 04, 2009
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Prosodie Interactive has announced that it has selected Aumtech's CGATE (Carrier Grade, Enhanced Telephony Environment) platform for its future VoiceXML 2.1 - compliant IVR deployments. For related Press Release, click here.
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October 26, 2009
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Datatel Communications, Inc. announces that it has completed its evaluation of Aumtech's MRCP Connector, which supports Microsoft's Speech Recognition (ASR) Services with third party IVR platforms, taking advantage of the most competitively priced, high-quality Speech Services products available in the market today.
click here.
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October 07, 2009
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T3 Communications has announced its successful Evaluation of Aumtech's MRCP Connector for Microsoft Speech Services. For related Press Release, click here.
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December 8, 2008
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Aer Lingus Upgrades its Speech Recognition applications for less than $15 per Port, using Aumtech's "MRCP Connector"
Dublin, Ireland and East Brunswick, NJ, December 8, 2008 - Aer Lingus, one of the largest low cost airlines, has announced that it has deployed Aumtech's "MRCP Connector", for access and integration with Microsoft's Speech Server 2007. "Our long-time client, Aer Lingus, has achieved very impressive results from Microsoft's Speech Recognition product, at a fraction of the price of competitive solutions. By opening up the Microsoft Speech Engine, Aumtech's MRCP Connector for MS Speech Services has enabled everyone to use the proprietary Microsoft Speech Products on any industry standard platform. Finally, high-quality Speech Recognition is affordable for the smallest to the largest businesses", said Tom Porter, Chief Operating Officer of Aumtech. "Our customers, including other airlines, are reporting impressive recognition rates, useful programming tools, and, overall, an unsurpassed value."
The pricing of Microsoft Speech Server 2007 is truly game changing, and Aumtech's MRCP Connector for the MS Speech Server is putting that value into the hands of enterprises which have significant investments in third party IVRs. These enterprises can now request that their IVR supplier deliver a world class Speech Recognition solution for a price that could be lower than $15 per port, when they were previously paying up to several thousands of dollars per port. Aer Lingus, which had deployed competitive Voice Self-Service solutions as part of its commitment to premium customer support, is experiencing tremendous benefits at a fraction of the costs previously spent just in maintaining their older Speech Recognition Infrastructure.
For further information, visit MRCP Connector for MSS , or contact Aumtech at 732.254.1875 or sales@aumtech.com
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September 02, 2008
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JetBlue chooses Microsoft speech recognition technology over Nuance
Rob Chambers finds an interesting article on JetBlue's choice of using Microsoft's speech technology over that of Nuance.
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August 22, 2008
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SpeechTEK Notes...
Conference Notes from a Speech Tek Conference held in New York City. (Full Article)
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August 18, 2008
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Forget SpeechTek: The Buzz Is With Aumtech/MS Speech Rec
Aumtech product with Speech Rec Buzz. (Full Article)
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March 27, 2008
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Aumtech's CGATE Certified as VoiceXML 2.0 Compliant Platform
CGATE (Carrier Grade, Advanced Telephony Environment) VoiceXML Platform Delivers All VoiceXML Features... adding Enhancements and Extensions to set new standards in Performance and Flexibility
East Brunswick, NJ - March 27, 2008 - Aumtech, Inc., a recognized leader in the market for voice-driven telephony application platforms, today announced that its CGATE platform has been certified as compliant with the VoiceXML 2.0 Standard for Interactive Voice Response (IVR) applications. (Full Article)
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March 21, 2008
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Aloha Airlines to Evaluate Microsoft's Speech Recognition Technology via Aumtech's "MRCP Connector"
Honolulu, HI and East Brunswick, NJ, March 21, 2008 - Aloha Airlines, Inc., ranked among the top 5 Domestic Airlines by both
Consumer Reports and Travel & Leisure Magazine last year, has announced that it will be testing and evaluating Aumtech's
"MRCP Connector", for access and integration with Microsoft's Speech Server 2007.
"We expect that our long-time client, Aloha Airlines will achieve impressive results from Microsoft's Speech Recognition product,
at a fraction of the price of competitive solutions. Aumtech's Connector for MS Speech Services has finally made Speech Recognition
affordable from the smallest to the largest businesses", said Tom Porter, Chief Operating Officer of Aumtech. "Our customers,
including other airlines, are reporting impressive recognition rates, useful programming tools, and unsurpassed value."
The pricing of Microsoft Speech Server 2007 is truly game changing, and Aumtech's MRCP Connector for the MS Speech Server is putting
that value into the hands of enterprises who have significant investments in third party IVRs. These enterprises can now demand that
their IVR supplier deliver world class Speech Recognition for a price that could be as low as $15 per port, when they were previously
paying up to several thousands of dollars per port.
Aloha Airlines, which has deployed competitive Voice Self-Service solutions as part of its commitment to premium customer support,
consistently ranks in the top positions for ontime performance, baggage delivery, and fewest complaints, as tracked by the
U.S. Department of Transportation (DOT).
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March 01, 2008
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Secret Agents
Spoken Communications compares its agent-assisted interactive voice response (IVR) technology to the U-Scan brand. The Seattle-based company has carved a place for itself in the crowded contact center industry by selling a single product it says solves three major IVR-related problems: hold times, opt-out rates, and speech recognition errors. Using a technology that has been called everything from guided IVR to Wizard of Oz IVR, Spoken's technology takes a hybrid approach to call handling, one that presents a front of nearly perfect natural language capabilities. Whether experts call this a clever trick or an insightful business decision, Spoken says it uses both an IVR and a human agent to achieve its goal of near-perfect call routing and increased customer satisfaction.
(Full Article)
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January 17, 2008
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Capacity Calculation Tool for Aumtech's MRCP Connector for Microsoft Speech Services
There is increasing interest, among Resellers and End Users, in using Microsoft's Speech Recognition and TTS Services
in non-Microsoft environments such as Linux, via Aumtech's MRCP Connector Interface. Aumtech has created a planning tool
to assist users of the Aumtech MRCP Connector for Microsoft Speech Services. The Calculator provides estimates of the
number of simultaneous Speech Recognition and/or TTS sessions that can be handled on a Server running Microsoft Speech
Services, based upon a few simple parameters which can be quickly entered by the user. To access the
Capacity Calculation Tool for the MRCP Connector, Click Here.
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December 28, 2007
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Aspect Software To Evaluate Aumtech's MRCP Connector for Integration with Microsoft's Speech Engine
Westford, MA and East Brunswick, NJ. December 28, 2007 - Aspect Software,the world's largest company solely focused on the contact center, has announced that Aspect will be validating Aumtech's MRCP Connector so that its customers can integrate with Microsoft's Speech Server 2007, which is now marketed as part of the Microsoft OCS product. Pending the acceptance of the Aumtech MRCP Connector, Aspect Software will offer it as part of their planned support for the Microsoft Speech Server 2007 option in the Company's Voice Self-Service solutions.
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May 02, 2007
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Microsoft Speech Recognition and Text-to-Speech
Microsoft Speech Recognition and Text-to-Speech Savings Now Available to UNIX and other Non-Microsoft Markets via
Aumtech's "MRCP Connector".
(Full Article)
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April 16,2007
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Aumtech's Agent-Assisted IVR
Aumtech's Agent-Assisted IVR selected for The Harvard School of Public Health Advanced Dietary
Research Program.
(Full Article)
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